Terms & Conditions
Installation Services, Equipment Hire & Event Bookings
Booking
Ink & Ivory by Veronica is an event company specialising in event planning, décor styling & installations. Each styling is unique, we are a custom package company. Please provide us with inspiration photos and we will strive for perfection in creating your event decor. When booking installation services,
equipment hire & event bookings with “Ink & Ivory by V”, the following document outlines our contract terms of service and conditions of engagement. As we are generally booked out well in advance, we highly recommend to our clients to avoid last-minute planning and come see us at least 30 days prior to your
scheduled event date. We will accept installation dates as early as 2 weeks prior to the date of your event. This is at the discretion of the creative director at Ink & Ivory by V, subject to availability. If items requested, are no longer available for hire, Ink & Ivory by V will ensure they provide other options in the client’s budget. No refunds or lower price alterations are provided for the quoted cost. However, in the event that dearer items are requested, any extra expenses are to be reconciled by the client.
Retainer Fee
For any client bookings over the value of $199, a 50% retaining fee of the order total is required. When we accept an order, we begin working immediately on selecting the best design and decor needed to accomplish our goal, of providing a professional and reliable service to our clients. The retainer fee retains Ink & Ivory by Veronica for your installation date, and the remaining balance is used to order any materials, and supplies, as well as cover any labour, and travelling expenses, in preparation for your event. The remaining amount is due in total, 7 days prior to the booking date as specified on the invoice. A receipt will be provided after each payment for your records.
Reservation & Confirmation
Availability of our services is confirmed with our clients during the consultation, however, your event is not officially booked, with the date reserved for your installation, until the retainer fee and the service agreement is signed and received by Ink & Ivory by Veronica. We suggest making a payment as soon as possible upon receipt of the invoice to avoid any disappointment. You are provided until the due date of the invoice to pay the retainer fee and the final payment prior to the date of installation.
Payments
We prefer payment via bank deposit, for all payments. Failure to make the required payment by the given due date may result in any/all of the
following:
× Invalidation and removal of any applicable discounts, special promotions, complimentary services, etc.
× The forfeiture of any payments already made.
× The release of event date and time.
× Termination of the contract.
Cancellation Policy
All bookings for onsite installations, or delivery, are subject to a 24-hour cooling-off period. If you need to cancel your order after it has been placed and paid
for, you can do so within 24 hours of the order being placed online and receive a full refund. If deposits or orders made which are nonrefundable have been placed, the client is responsible for these costs. Orders changed or cancelled after the 24-hour limit will be subject to the following terms and conditions: If you have confirmed an engagement with us and paid the retainer, and/ or the requirements have been substantially reduced after the time of booking, a cancellation fee calculated from the total booking amount will be payable as follows: More than 14-day notice – $100 cancellation fee 7 – 14 days’ notice from the event – I&I by V retains the booking fee of 50% Any less than 6 days notice – 100% full booking amount cancellation fee. The booking payment is non-refundable in the event of rain, storms, unacceptable weather, or circumstances resulting in the cancellation of the event or occasion. A credit may be applied for future events at the manager’s discretion if bookings are cancelled due to unforeseen circumstances, however bookings cancelled within 6 days of the booking date will not be issued a refund, as costs towards the original booking will have already been incurred.
Bond Payments
On the day of the event, a cash bond will be held for any items hired out to the client from Ink & Ivory by V. This cash bond is fully refundable provided the items are returned in the exact condition they were delivered in. In the event of damages, lost or unreturned items, the bond will remain with Ink & Ivory by V. Cleaning fees will be charged to customers who return excessively dirty equipment. If you have not paid for us to bump out and clean up after your event, then it is your responsibility that all equipment that was hired for installations, should be dismantled and ready for collection prior to the agreed pick-up time. Likewise if dropping back the equipment to us, safely dispose of the balloons, then dismantle the equipment to its smallest capacity.
Change of Venue
Clients may request a last-minute change of venue due to weather events. Should additional travel be required or if any of the decorations or equipment need to be pulled down and relocated, this will be at the client’s expense. INK & IVORY by Veronica will invoice the client immediately for any relocation costs.
Deposit Payment
For bookings invoiced, requested via phone or email, a nonrefundable 50% deposit of the order total is due within 5 days of receiving the booking invoice. The
remaining amount is due in full, 7 days before the booking date as specified on the invoice. A receipt will be provided after each payment for your records. Failure to pay the deposit on time may result in the cancellation of the booking as we have a very limited reservation schedule. Because of the demand, we cannot hold dates without a payment deposit or paying balances due on time.